Welcome to the Heartland Hotel FAQ page! We are thrilled to have you with us, and we want to ensure that your experience is as smooth and enjoyable as possible. Planning a stay at a hotel involves many details, and we understand that you may have a variety of questions—from the moment you book your stay until the day you check out. To assist you in having a seamless experience, we’ve put together this extensive FAQ section, where we’ve answered some of the most common inquiries our guests have.
Whether you’re curious about our check-in and check-out times, the amenities we offer, or our hotel policies, this page is designed to provide you with all the information you might need. We know how important it is to feel prepared and informed before and during your stay, so we’ve made sure to cover a wide range of topics that will help you navigate your time at Heartland Hotel with ease.
In this section, you’ll find answers related to reservations, services, amenities, and much more. We aim to make your stay as comfortable and stress-free as possible, so we’ve provided detailed explanations and clear guidance on everything from how to connect to our free Wi-Fi to what you can expect from our dining options.
At Heartland Hotel, your satisfaction is our top priority. This FAQ page is just one of the many ways we work to ensure that your needs are met and that you have all the information you require at your fingertips. We hope that this page addresses any concerns or queries you may have. However, if you find that your specific question isn’t covered, our dedicated team is always on hand to assist you further.
Your comfort, safety, and satisfaction are the core of our hospitality philosophy, and we are here to provide you with an exceptional stay. Thank you for choosing Heartland Hotel—we look forward to making your visit to Kigali, Rwanda, truly memorable.
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms and common areas.
Yes, we offer free on-site parking for all our guests. No reservation is needed for parking.
Our on-site restaurant offers gourmet dining with a menu featuring local and international cuisine. The bar is also available for cocktails, wines, and light snacks.
Yes, we have a state-of-the-art fitness center, a sauna, and a spa offering a range of massage and wellness treatments.
You can modify or cancel your booking through our website or by contacting our reservations team directly. Please refer to our cancellation policy for details on fees and deadlines.
Unfortunately, pets are not allowed at Heartland Hotel, with the exception of service animals.
We accept major credit cards, debit cards, and cash. Payment is required upon check-in or as specified during booking.
Yes, we offer spacious family rooms that can accommodate families of different sizes. These rooms are equipped with amenities to ensure a comfortable stay for all family members.
You can reach us through our contact page on the website, by phone at (+250) 788 570 674, (+250) 789 910 711, or by email at booking@heartlandhotel1.com.
Heartland Hotel is a non-smoking property. Smoking is permitted only in designated outdoor areas. A cleaning fee will be charged if guests smoke in non-designated areas.
Yes, we have versatile meeting and event spaces equipped with modern technology. Please contact our events team for more information and to book a space.
Depending on your booking package, breakfast may be included. Please check the details of your reservation or ask our front desk upon arrival.
Our 24/7 concierge and front desk teams are available to assist with any needs or questions you may have during your stay.
Yes, we offer airport shuttle services. Please contact us in advance to arrange your transportation.