1. Introduction
Welcome to Heartland Hotel’s website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Booking and Reservations

• All reservations are subject to availability and confirmation.
• A valid credit card is required to secure a booking.
• Guests must provide accurate information during the booking process.

3. Check-In and Check-Out

• Check-in time is 2:00 PM; check-out time is 12:00 PM.
• Early check-in or late check-out requests are subject to availability and may incur additional charges.

4. Payment Policy

• Payment for your stay is required upon check-in or as specified at the time of booking.
• We accept major credit cards, debit cards, and cash.

5. Cancellation and No-Show Policy

• Cancellations must be made 48 hours before the arrival date to avoid charges.
• Late cancellations or no-shows will incur a penalty equivalent to one night’s stay.

6. Guest Responsibilities

• Guests are expected to behave respectfully and avoid causing any disturbance.
• Any damage to hotel property caused by the guest will be charged to the guest’s account.

7. Privacy Policy

• We respect your privacy and are committed to protecting your personal information.
• Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.

8. Use of Facilities

• Hotel amenities and facilities, such as the fitness center, spa, and sauna, are for registered guests only.
• Guests are required to follow all posted rules and regulations for each facility.

9. Liability

• Heartland Hotel is not liable for any loss, damage, or injury sustained by guests during their stay.
• Guests are responsible for securing their personal belongings.

10. Smoking Policy

• Heartland Hotel is a non-smoking establishment. Smoking is permitted only in designated areas.
• Violation of this policy may result in a cleaning fee being added to the guest’s account.

11. Pets

• Pets are not allowed in the hotel premises, with the exception of service animals.

12. Amendments

• Heartland Hotel reserves the right to modify these terms and conditions at any time. Guests are encouraged to review the terms regularly.

13. Governing Law

• These terms and conditions are governed by the laws of Rwanda. Any disputes arising from these terms will be subject to the jurisdiction of Rwandan courts.

14. Contact Information

• For any questions or concerns regarding these terms, please contact us at [booking@heartlandhotel1.com].