Who we are
At Heartland Hotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website.
2. Information We Collect
- Personal Information: When you make a booking or create an account, we may collect personal information such as your name, email address, phone number, and payment details.
- Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, and browsing behavior on our website.
3. How We Use Your Information
- To Process Bookings: We use your personal information to process and confirm your hotel reservations.
- To Improve Our Services: We analyze non-personal information to enhance the user experience on our website and improve our services.
- Marketing: With your consent, we may send you promotional offers, newsletters, and updates about Heartland Hotel. You can opt out at any time.
4. Cookies
- Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.
- You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
5. Sharing Your Information
- Third-Party Service Providers: We may share your information with third-party providers who assist us in processing payments, managing bookings, or improving our services. These providers are required to protect your data and use it only for the services they provide to us.
- Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Heartland Hotel, our guests, or others.
6. Data Security
- We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Retention of Data
- We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
- Access and Correction: You have the right to access and correct your personal information held by us. You can update your details through your account or by contacting us.
- Deletion: You may request the deletion of your personal information, subject to certain exceptions required by law.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.
9. Children’s Privacy
- Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
10. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes signifies your acceptance of the new terms.
11. Contact Us
- If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [booking@heartlandhotel1.com].
Effective Date: 21/08/2024